Our products shall be free of defects in material and workmanship for the Warranty Period - in effect at the date of purchase. All products are under warranty for at least one year; if a product’s warranty is longer than 1 year, this longer warranty is listed on the individual product page.
Replacement product will be shipped free of charge when the warranty is claimed within one year of the original receipt date. If the warranty claim is longer than 1 year, the customer will be responsible for shipping costs for the replacement product.
The warranty and, if applicable, extended warranties, expressly excludes and does not cover damage to any product, which is caused by the following:
- Improper handling
- Incorrect installation
- Exposure to the elements, or by storm, hail, fire or flood
All aforementioned occurrences will immediately void the warranty and, if applicable, extended warranties on the product.
Any product verified to be defective within that product’s warranty period, shall upon prompt notification by its Purchaser to our Customer Service department, be either replaced or repaired at Barco Products Canada’ sole discretion.
Merchandise cannot be returned without a return authorization number from a customer service representative, as well as a copy of the original invoice documenting the date of purchase. Barco Products Canada will not reimburse customers for any labor costs that may have been incurred for the assembly, disassembly, or installation of any product.
Although every effort is made to represent a product’s true color as accurately as possible, colors may appear differently in real life versus a print or digital representation of the same color swatch. There also may be subtle color differences among product dye lots.
If you have any questions concerning a product’s warranty or the color disclaimer, please call our Customer Service department at 1-866-538-5848 ,between M-F 7AM-5PM CST.